Some items in our store may be offered as subscriptions or pre-orders. This cancellation policy explains how you can change or cancel these types of purchases.

Questions: support@odysseyproductsshop.com

Subscriptions

Thank you for choosing to subscribe with us. Please review the following subscription terms before completing your purchase.

1. Cancel Anytime

You may pause, skip, or cancel your subscription at any time. There is no minimum number of subscription orders required.

To avoid being charged for your next order, cancellation requests must be submitted before the order is processed. Once an order has been processed, it may be subject to our standard return and refund policy.

2. Billing and Payments

Subscriptions are automatically billed to your selected payment method according to the delivery schedule you choose, such as monthly or every six weeks.

The first payment is charged at the time of purchase. Subsequent payments will be charged based on your selected subscription frequency until the subscription is paused or canceled.

3. Order Fulfillment

Subscription orders will be processed and shipped automatically according to your selected delivery schedule.

You may receive a confirmation or reminder email before each order is processed or shipped.

4. Managing or Canceling Your Subscription

You may pause, skip, modify, or cancel your subscription at any time through your customer account or by contacting our support team.

Cancellation will apply to future subscription orders that have not yet been processed. Orders that have already been processed or shipped cannot be canceled and will be handled according to our standard return and refund policy.

5. Modifications

You may update your delivery frequency, shipping address, payment information, or product selection at any time.

Changes should be made at least five days before your next scheduled billing date to ensure they apply to the upcoming order. Changes submitted after this period may take effect during the following billing cycle.

6. Refunds and Returns

Our standard return and refund policies apply to all subscription orders.

Canceling a subscription does not automatically cancel or refund an order that has already been processed, shipped, or delivered.

Pre-Orders

When you purchase a pre-order, you are purchasing an out-of-stock or soon-to-be-available product that is not yet in inventory.

We may collect no payment, a partial deposit, or full payment at checkout. We may also securely store your payment method and charge the full or remaining balance at a later date before fulfillment.

You may cancel a partially paid pre-order that has not yet been fulfilled. Once a pre-order has been fulfilled or shipped, it cannot be canceled. However, you may request a full or partial refund in accordance with our return and refund policy.

Please refer to our return policy for additional information about returns and refunds.